These conditions apply whether a contract has been made verbally or in writing. The hirer acts on behalf of all the passengers travelling. If the hirer is a company, group etc and individual must be named as a responsible person. The hirer is responsible for all actions and decisions of passengers on board including any additional costs incurred, whether or not they travel with the party. The company can only accept instructions from the hirer. If the hirer is not travelling a representative must be chosen and the company informed prior to hire.
Quotations are given on the basis of information provided by the hirer. The route used is at the discretion of the company, unless particularly specified by the hirer, in which case it will be clearly shown on the confirmation.
- Use of Vehicle
The hirer cannot assume use of the vehicle between outward and return journey, nor to remain at destination for hirers use unless previously agreed with the company.
- Route and Time Variation
The company reserves the right to levy additional charges for additional mileage or time than that agreed. The vehicle will depart at times agreed by the hirer, it is the responsibility of the hirer to account for all passengers at those times. The company will not accept liability for losses incurred by passengers who fail to follow hirer’s instructions.
- Drivers Hours
The hours of operations for the driver are regulated by law. Neither the hirer or passenger shall delay or interrupt the journey in such as way that the driver is breaching regulations. If a breach occurs the hirer is responsible for additional costs incurred. (see section
- Seating Capacity
At the time of booking the legal seating capacity will be specified. The hirer must not load the vehicle beyond capacity.
- Conveyance of Animals
No animals(other than guide dogs notified to the company in advance) may be carried on a vehicle with out prior written agreement from the company.
Normally, written confirmation by the company is the only basis of acceptance of a hiring or subsequent alterations.
Payment must be paid in full before the start of the hire unless otherwise agreed by the company or a credit facility already exists.
- Cancellation by Hirer
If the hirer cancels, the following scale of charges will apply:-
- Cancellation more than 7 days before the hire date – no charge
- Cancellation between 7 days and 48 hours before the hire date – 50% of the hire charge
- Cancellation within 48 hours before the hire date – full charge, no refund will be given
- Cancellation by the Company
In the event of circumstances beyond the company’s control e.g. civil unrest, strikes, police road closures, terrorist attacks etc (including adverse weather and road conditions) or in the event of the hirer taking any action varying agreed conditions unilaterally the company may, by returning all money paid and without further liability cancel the contract.
- Vehicle to be Provided
The company reserves the right to provide a larger vehicle than that specified unless specifically instructed not to do so. In such circumstances no additional charges will be levied. The company reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or part of hiring subject to substitutes being of equivalent value.
- Breakdowns and Delays
The company gives its advice on journey time in good faith. However as a result of breakdown, traffic congestion or other events beyond the reasonable control of the company, journeys may take longer than expected and in those circumstances the company will not be liable for loss or inconvenience caused to the hirer.
- Agency Arrangements
When the company hires in vehicles or arranges other ancillary services. The terms and conditions imposed by such other suppliers through the company shall insofar as they are supplied to the hirer be binding on the hirer as if they had been directly contracted services.
- Package Travel Regulations
If the hirer organises other elements of a package in addition to the provision of transport, the hirer may be defined as an organiser or retailer for the purpose of the Package Tour Regulations and may be required to comply with the provisions of the regulations.
- Passengers Property
Vehicles are subject to restrictions on carrying luggage for safety reasons. The hirer accepts that the driver shall be the sole judge as to whether or what extent passenger’s property is carried. Large items may not be able to be carried and the hirer should notify the company in advance of any requirements. The company accepts personal property of the hirer and their passengers on the understanding that it will take all responsible steps to avoid loss or damage. The hirer should notify the company or the driver if items of exceptional values are to be carried. It is the hirer’s responsibility to minimise risk of loss when property is left unattended.
- Conduct of Passengers
The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger from the vehicle whose, behaviour prejudices safety. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire. Where the hire is to a sporting even, the hirer should be aware of legal requirements relating to the alcohol and the conditions of entry to race courses etc. The company can provide details of restrictions upon request.
In the event of a complaint the hirer should seek a solution at the time from the driver or company. If a remedy has not been provided, complaints should be submitted in writing to the General Manager within 14 days of terminations time of hire.
No bill, poster or notice is to be displayed on any vehicle without the written consent of the company.
- Refreshments & Alcoholic drinks
Other than on a vehicle fitted expressly for that purpose food (except confectionery) and drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent.
In the event of the failure of the company to provide the booked service any refund will be limited to the amount paid for the hire.
Allenby Coach Hire is rated 4.91 stars by Reviews.co.uk based on 198 merchant reviews
Great service, good value.
As always on our annual trip to Potters in Norfolk we were lucky enough to have Charlie as our driver. Always prompt, helpful and a fantastic driver. Nothing is too much trouble. Also, new coach is very comfortable. Hopefully we will be repeating our trip in 2019.
The booking process was easy and they went out of there way to accommodate our needs. The coaches were on time for both journeys and the drivers were very friendly. Very reasonably priced.
Allenby Coach Hire Limited
415 Limpsfield Road01883 330095
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